Privacy Policy

Who We Are

Grinlo ("we," "us," or "our") is a service of Grinlo Tourism LLC. We operate the website grinlo.com to provide Central Park pedicab tour bookings in New York City.

Information We Collect

When you book a tour or contact us, we may collect:

• Name and email address
• Phone number (if provided)
• Booking details (tour, date, number of guests)
• Payment information (processed securely by Stripe — we never store your card details)
• Device and browser information collected automatically when you visit our website

How We Use Your Information

• To process and confirm your tour bookings
• To connect you with your assigned pedicab driver
• To send booking confirmations and tour reminders
• To respond to your questions or support requests
• To improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Processing

All payments are processed through Stripe, a PCI-compliant payment processor. Your credit card information is sent directly to Stripe and is never stored on our servers. Please review Stripe's Privacy Policy for details on how they handle your payment data.

Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly.

Data Retention

We retain your booking information for as long as needed to fulfill the service and comply with legal obligations. You can request deletion of your personal data at any time by emailing us.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

Contact Us

If you have questions about this privacy policy or your personal data, contact us at hello@grinlo.com.